joya999 Terms and Conditions

These terms and conditions ("Terms") apply to the joya999 platform and all related services. By opening an account or using the platform, you are considered to have read, understood and accepted these Terms in full.

These Terms form a legal agreement between joya999 and its users. If you do not agree with any part of these Terms, please do not use the platform.

1.1 Scope of Application

These Terms apply to all services provided through the joya999 website, mobile application and other digital channels, including slot games, live casino, sports betting and other gaming activities.

1.2 Language and Interpretation

These Terms are published in English. In the event of any ambiguity in interpretation, the decision of joya999's administrative authority shall be final.

2.1 Eligibility Requirements

To open an account on joya999, you must meet the following conditions:

• You must be at least 21 years of age.
• Only one account may be opened in your own name.
• All information provided at registration must be accurate and truthful.
• Creating multiple accounts is strictly prohibited.

2.2 Identity Verification (KYC)

joya999 reserves the right to verify the identity of any account holder at any time. You may be asked to submit a national identity card, passport or other government-issued document. Withdrawal access may be restricted until the verification process is complete.

2.3 Account Security

It is your responsibility to keep your account login details completely confidential. Your password must not be shared with anyone. If you suspect any unauthorised access to your account, you must notify the joya999 support team immediately.

Every user must follow the guidelines below while using the joya999 platform:

3.1 Prohibited Activities

• Any form of fraudulent activity or manipulation is prohibited.
• Using bots, automated software or any technical means to play games is prohibited.
• Using the platform for money laundering or concealing the source of illegal funds is strictly prohibited.
• Betting or playing games on behalf of other users is prohibited.
• Using multiple accounts to gain benefits in violation of bonus terms is prohibited.

3.2 Accuracy of Information

The user confirms that they are betting with their own funds and are not acting on behalf of a third party. Providing false information may result in account cancellation and forfeiture of deposited funds.

To learn more about responsible betting, visit our Responsible Gaming page, which describes various ways to manage your betting.

4.1 Deposit Methods and Limits

The following methods are currently accepted for deposits on joya999: bKash, Nagad, Rocket and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank and other scheduled banks). The minimum deposit amount is ৳500.

4.2 Withdrawal Methods and Processing Time

Withdrawals can be made via bKash, Nagad, Rocket and bank transfer. The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 30 minutes to 3 hours.

4.3 Payment Verification

joya999 uses SSL encryption on all transactions to ensure security and data protection. joya999 reserves the right to temporarily hold any transaction for verification if an irregularity is detected.

5.1 Welcome Bonus

New accounts on joya999 receive a 100% bonus on the first deposit, up to ৳8,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: depositing ৳1,000 adds ৳1,000 in bonus, giving a balance of ৳2,000, and you must wager ৳1,000 × 25 = ৳25,000 before withdrawing the bonus.

5.2 General Bonus Terms

• Each bonus offer has its own terms and conditions that apply for the duration of the offer.
• If you withdraw before completing the wagering requirement after receiving a bonus, the bonus will be cancelled.
• Claiming bonuses on multiple accounts from the same IP address or device is prohibited.
• joya999 reserves the right to modify or cancel any bonus offer at any time.
• A bonus is never a substitute for cash; it can only be used to play games.

5.3 VIP Program

joya999's VIP program has three tiers — Bronze, Silver and Gold. Each tier receives a weekly cashback: up to 0.3% for Bronze, up to 0.7% for Silver and up to 1.0% for Gold. Cashback is calculated based on the total net losses for the week. For example, if a Silver member has a net loss of ৳20,000 in a week, the cashback will be ৳20,000 × 0.7% = ৳140.

6.1 Game Operation

All games on joya999 are operated by third-party game providers' software. Game results are determined by RNG (Random Number Generator) technology, which is fully automated and unbiased.

6.2 Technical Issues

If a game is left incomplete due to loss of internet connection or server issues, joya999 will determine the outcome of that game using its own logs. joya999 reserves the right to void any prize that was incorrectly displayed due to a technical error.

6.3 Betting Rules

Each sports betting event is governed by its own rules. Bets cannot be changed or cancelled after a match has started. In the event of odds changes, the odds at the time the bet was confirmed shall be final.

7.1 joya999's Rights

joya999 may temporarily or permanently close any account for the following reasons:

• Violation of any clause of these Terms.
• Evidence of fraudulent activity.
• Suspicion of money laundering.
• Provision of false information.
• Death of the account holder or confirmed legal incapacity.

7.2 Closure at User Request

A user who wishes to close their account may contact the joya999 support team. Any outstanding bonuses or ongoing bets will be settled before the account is closed.

joya999 aims to provide the highest quality of service. However, joya999's liability is limited in the following areas:

8.1 Service Interruption

The service may be temporarily unavailable due to maintenance, server upgrades or unavoidable circumstances. joya999 will not be liable for any transactions or gameplay that could not be completed during such periods.

8.2 Third-Party Services

joya999 is not directly liable for any issues arising from payment gateways, game providers or other third-party services. However, joya999 will cooperate to resolve such issues.

8.3 User Losses

joya999 is not liable for any financial losses resulting from betting. Betting is a risky activity and each user participates entirely at their own risk.

joya999 takes the protection of users' personal data very seriously. Detailed policies on how data is collected, stored and used are described in our Privacy Policy.

9.1 Purpose of Data Use

• For account management and identity verification.
• For processing financial transactions.
• For providing customer support.
• For preventing fraud and money laundering.
• For fulfilling legal obligations.

9.2 Cookies and Tracking

The joya999 website uses cookies that help improve the user experience. By continuing to use the website, you are considered to have agreed to the cookies policy.

10.1 Right to Make Changes

joya999 reserves the right to modify these terms and conditions at any time. Users will be notified in advance of any significant changes. Continued use of the platform after updated terms are published will be considered acceptance of the new terms.

10.2 Dispute Resolution

In the event of a dispute, please first contact the joya999 customer support team. If the issue is not resolved, visit our FAQ page for further information.

10.3 Contact

For any questions or comments about these terms and conditions, you can contact the joya999 support team 24/7 via live chat or email. Support is available in both Bengali and English.

Support email: [email protected]