joya999's Privacy Policy
When you use the joya999 platform, your personal information is held with us. This policy explains in detail what information we collect, how it is used, and our responsibility to protect your privacy.
This privacy policy ("Policy") applies to all users of the joya999 platform. When you visit this website, create an account, or use any of our services, the terms of this policy apply to you. We treat your information with great care and state clearly in this policy how your information is handled.
joya999's Terms and Conditions contain details about user rights and responsibilities, and should be read alongside this privacy policy. Reading both documents together will give you a clear understanding of the full terms of using the platform.
Types of Information Collected
1.1 Identity Information
At the time of account registration, joya999 collects the following information:
- Full name (in Bengali and English)
- Date of birth (for age verification)
- Mobile number and email address
- National ID or passport number (for KYC verification)
- Current address
1.2 Financial Information
To manage deposits and withdrawals, we retain partial payment information. For transactions made via bKash, Nagad, Rocket, and bank transfer, only the minimum information required is stored. Full card numbers or complete bank account details are not collected on our servers.
1.3 Activity Information
Logs of the games you play, bets you place, or any changes you make to your account on the platform are stored automatically. This information is used to protect your account and improve service quality.
1.4 Technical Information
IP address, browser type, device ID, operating system, and session duration are recorded automatically. These are used to detect fraudulent activity and maintain strong security measures.
How Information Is Collected
2.1 Information Provided Directly
Information you provide when filling out the registration form, contacting the support centre, or going through the account verification process is collected directly.
2.2 Automatic Collection
Technical information is collected automatically through cookies, pixel tags, and log files when you visit our website. Cookie policy details are discussed in Section 6.
2.3 Information Received from Third Parties
Necessary verification information may be received from payment processors and identity verification service providers. This information is used only for account verification and security purposes.
Purpose of Using Information
joya999 uses the information collected for the following purposes:
- Creating, managing, and securing accounts
- Processing deposit and withdrawal transactions
- Verifying age where applicable (to confirm 21+)
- Preventing and investigating fraudulent activity
- Providing customer support
- Improving the overall quality of the platform
- Meeting legal and regulatory obligations
- Personalising your experience based on your preferences
We do not sell your information directly to third parties for advertising purposes. As part of following joya999's Responsible Gaming guidelines, we may monitor user behaviour to identify problematic gambling patterns and provide assistance where needed.
Information Storage and Security
4.1 Technical Security Measures
joya999 uses SSL encryption to protect your information. All sensitive information is stored and transferred in encrypted form. Server infrastructure is kept secure through firewalls and regular security audits.
4.2 Administrative Security
Access to your personal information is restricted to authorised staff only. Each staff member is bound by a confidentiality agreement and receives regular data protection training.
4.3 Incident Management
If a data breach occurs, we will begin an investigation promptly and notify affected users in a timely manner. No digital system is 100% secure, so we advise users to use strong passwords and keep their login details confidential.
Sharing Information with Third Parties
joya999 may share necessary information with third parties in the following limited circumstances:
5.1 Service Providers
Only the information required to deliver a specific service is shared with payment processors, identity verification providers, and technology service providers. These organisations may not use this information for any other purpose without our instruction.
5.2 Legal Obligations
If information must be provided as part of a court order, decision by a government authority, or legal process, we will do so in compliance with the law and will make reasonable efforts to inform you where possible.
5.3 Business Transfers
In the event of a business merger or acquisition, user information may be transferred, but the new controlling entity will be required to comply with this privacy policy.
5.4 Game Studios and Technology Partners
When playing on platforms provided by Evolution, Pragmatic Play Live, or other game providers, necessary session information may pass to their systems. This information is used solely for running the game.
Cookie Policy
6.1 What Cookies Are and Why They Are Used
Cookies are small data files stored in your browser. joya999 uses cookies for the following reasons:
- To keep login sessions active
- To remember language and display preferences
- To assist with security verification
- To analyse site performance
6.2 Cookie Control
You can accept or reject cookies by changing your browser settings. However, disabling cookies may cause some platform features to not work correctly. If you wish to opt out of analytics cookies, please contact our support team.
6.3 Third-Party Cookies
Some game providers or analytics services may use their own cookies. These cookies are governed by the privacy policies of the respective organisations.
Your Rights
joya999 grants you the following rights over your personal information:
7.1 Right to Access Information
You may request a copy of the information stored in your account at any time. A written request to the support team will be fulfilled within a reasonable time.
7.2 Right to Correct Information
If there is any error in your stored information, you have the right to request a correction. This can be done directly through account settings or via the support team.
7.3 Right to Delete Information
When closing your account, you may request that your information be deleted. However, some information may need to be retained for a specified period to meet legal obligations, as described in Section 9.
7.4 Right to Object to Processing
You have the right to object to the processing of your information in certain cases. The option to opt out of marketing communications is also provided.
Protection of Minors
joya999 strictly does not provide services to anyone under the age of 21 ("21+"). Age verification is mandatory at registration, and if a user is found to be under 21, their account will be suspended immediately.
We do not intentionally collect information from persons under the age of 18 or 21. If we are informed that a minor's information has been collected by mistake, it will be deleted without delay.
If a parent or guardian believes their minor child is using this platform, please contact our support team.
Data Retention Period
We retain information for as long as your account is active and as needed thereafter. As a general policy:
- Account information: at least 5 years after account closure (for legal reasons)
- Transaction records: for the period required under applicable law
- Support conversations: up to 2 years after the issue is resolved
- Log files: generally 90 days to 1 year
Once the retention period has passed, information is securely deleted or anonymised so that you can no longer be identified.
Policy Changes
joya999 reserves the right to change this privacy policy at any time. For significant changes, a notice will be sent to the registered email address or posted on the platform.
If you continue using the platform after a change, it will be assumed that you have agreed to the new policy. We therefore recommend reviewing this page regularly. The date of any change will always be shown at the top of the page as the "Last updated" date.
To learn more about joya999 overall, you can read our About Us page, which describes the platform's goals and services.
Contact Information
If you have any questions or concerns about this privacy policy, please contact us:
Live Chat
24/7 live chat support is available in Bengali and English. You can start a chat from any page on the platform.
For specific privacy-related requests, write to our support email: [email protected]
For email enquiries, we aim to respond within 24 to 48 hours. For urgent matters, live chat is the fastest option.